Quick Summary
- We use your info to quote, communicate, and fulfill your request.
- We do not sell your personal information.
- Files you submit may be shared with trusted manufacturing or finishing partners only as needed to produce your parts.
- If you want files deleted after quoting, email us and we’ll confirm deletion.
Information We Collect
When you request a quote or contact us, we may collect:
- Contact details (name, email, company if provided)
- Request details (material, quantity, due date, notes, tolerances, finishing)
- Design files (DXF/DWG/SVG, STEP/IGES, PDF reference, zip files)
- Communication history (emails and messages related to your project)
How We Use Information
We use the information you submit to:
- Generate and deliver quotes
- Confirm manufacturability, routing, and scope
- Coordinate production, finishing, packaging, and delivery
- Provide project updates and respond to questions
- Maintain basic business records (invoices, order history, support)
File Handling & Confidentiality
Your files may contain proprietary designs. We treat submitted files as confidential and use them only for quoting and fulfilling your request.
We may share the minimum required information or files with manufacturing or finishing partners only as needed to quote or produce parts.
If you want your files deleted after quoting, email us and we’ll confirm deletion, subject to recordkeeping requirements.
Note: Email and file-transfer systems have inherent risk. If you require strict handling, such as an NDA, special portals, or encryption, tell us up front and we’ll coordinate a process that fits.
Data Retention
We keep information only as long as needed to support quoting, production, customer support, and basic business recordkeeping. If a project is inactive, we may delete files periodically to reduce exposure. You can request deletion at any time.
Security
We use practical safeguards to protect information, including access controls and standard security practices. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we take reasonable steps to reduce risk.
Cookies & Analytics
We may use basic analytics to understand site performance, for example page views and traffic sources. We do not run ads based on your uploaded files. If analytics tools are used, they may set cookies or collect standard usage data, like browser type and pages visited.
Your Choices
- You can request access, correction, or deletion of your information by contacting us.
- If you do not want to submit files through the website, you may email us instead.
- If your files are export-controlled, regulated, or restricted, do not submit them without confirming requirements first.
Contact
Questions about privacy or file handling? Email us:
This policy is provided for general information and does not constitute legal advice.